Privacy Policy

Last Updated: June 17, 2026

1. Introduction

This Privacy Policy explains how copper-heath collects, uses, and protects information provided through our website and rental services. We are committed to maintaining the confidentiality and security of personal data in accordance with applicable United Kingdom data protection regulations.

2. Information We Collect

We collect information necessary to provide vehicle rental services and maintain our business operations:

2.1 Personal Information

• Full name and contact details
• Email address
• Rental preferences and service selections
• Correspondence and communications with our team

2.2 Rental Documentation

• Driving license details and verification information
• Vehicle usage records and rental agreement documentation
• Payment and billing information

2.3 Technical Information

• Browser type and version
• Device information and operating system
• IP address and general location data
• Website usage patterns and navigation behavior

3. How We Use Information

We process personal data for specific, legitimate purposes:

• Processing rental reservations and managing vehicle allocations
• Communicating about bookings, modifications, and service delivery
• Verifying driving credentials and rental eligibility
• Maintaining business records and operational documentation
• Improving our services based on usage patterns and feedback
• Complying with legal obligations and regulatory requirements

4. Legal Basis for Processing

We process personal data under the following legal grounds:

• Contractual Necessity: Processing required to fulfill rental agreements and provide requested services
• Legitimate Interests: Business operations, service improvement, and fraud prevention
• Legal Obligations: Compliance with tax, accounting, and regulatory requirements
• Consent: Where explicitly provided for specific purposes such as marketing communications

5. Data Sharing and Disclosure

We do not sell personal information. We may share data with:

• Service Providers: Insurance providers, payment processors, and maintenance contractors who support our operations
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales, with notification provided

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Rental records are maintained for seven years to meet tax and regulatory requirements. Marketing preferences are retained until you request removal.

7. Your Rights

Under UK data protection law, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your data under certain circumstances
• Restriction: Request limitation of processing activities
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at [email protected]. We will respond within one month of verification.

8. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive information, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

We primarily process data within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

10. Children's Privacy

Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance.

12. Contact Information

For privacy-related questions or to exercise your rights, contact us at:

copper-heath
127 Finnieston Street
Glasgow G3 8HB
United Kingdom
Email: [email protected]